Central MS Market Administrative Director

Job Purpose

The Central Mississippi Market Director will lead the day-to-day operations of the Central Mississippi sites for Relias. The Market Director will work alongside the medical directors and serve as a liaison between Physicians, Advanced Practice Clinicians (APC), Relias Healthcare, and the hospital. The Market Director will manage a variety of tasks that will require excellent interpersonal communication and problem-solving skills.

Duties and Responsibilities


Understanding that providers are Relias’ number one priority and greatest asset, the Market Administrative Director will assist the administrative director in overseeing the performance and provide the resources for the providers to succeed. Our mission is to provide environments where providers are valued and empowered to provide the best care possible in a timely and professional manor.

  • The Market Director keeps lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere.
  • Recognize situations that need to be elevated and assist with resolution on issues that arise on a day-to-day basis.
  • Works with providers to ensure new processes are communicated and implemented appropriately and providers are comfortable and understand expectations.
  • Work with Relias Healthcare to understand and focus on the culture of the practice.
  • Work to cultivate a practice that is centered around the identity of our passions and values.
  • Maintain strictest confidentiality in all matters encountered in the role of Market Administrative Director.
  • Informing marketing and event coordinators of upcoming events, and coordinate personnel to attend.
  • The Market Director will manage the Relias portal for the site, oversee practice communication, and ensure that messages are consistent across our practice.
  • The Market Director will maintain a provider roster which includes but is not limited to the following: provider emails, addresses, licensure information, DEA numbers, and certifications.


  • Daily schedule maintenance with oversight from the practice operations executive, medical director, or scheduling director.
  • Assist the Practice Operations Exectuive in upkeep of When to Work, by uploading new providers, maintaining email addresses, and sending out login information.
  • The Market Director will assist with room reservations and scheduling of monthly meetings at each site as requested.

Recruitment & Onboarding

  • The Market Director will work with the internal credentialing team to accomplish pre-boarding tasks and site-specific credentialing tasks.
  • The Market Director will assist in updating onboarding manuals specific to each site.
  • The Market Director will assist in pre-boarding, on-boarding, and off-boarding.

Staff Retention & Engagement

  • Maintain a community of engagement throughout sites.
  • Consistently communicate the message of Relias’ Mission and Passions – that the provider is our priority.
  • Assists with coordinating celebrations and value initiatives for our providers and teams.
  • Assists with documenting important life events through the portal.
  • Assist with celebrating provider and practice accomplishments throughout the practice and the organization.
  • Assists with educational sessions for nursing staff and providers that facilitate process improvements.
  • Assist with being the “conscious” of our local practice and elevate any staffing concerns to the Chief Operating Officer or practice operations executive


Understanding that a core passion of Relias Healthcare is to never remain complacent in the way that we run our organization.

  • Bring new business ideas to leadership for company growth and expansion.
  • Submit a minimum of one charter request per quarter.
  • Work with corporate leadership to develop innovative educational opportunities for providers and staff.
  • The Market Director will upload and keep all files up to date on providers for all sites.
  • The Market Director will notify the credentialling team of pending expirations and reach out to the providers as these are set to expire.
  • The Market Director will be diligent in making sure that all new provider information is acquired and processed during pre-boarding.


The consistent quality of the services we provide is what will allow Relias to maintain its contracts. We must evaluate our stakeholders and hold all parties accountable

  • Ensure that all providers are properly using the Relias Portal and all platforms.
  • Assist in ongoing focused education courses for/by the ED, as appropriate to the staff, patient population, and facility needs.
  • Coordinate with AMD of APCs to host an annual skills lab in the market.
  • Maintain up to date task in project management suite and keep team informed of progress.
  • The Market Director will manage reporting metrics needed for monthly scorecards.


The Market Administrative Director must understand that Relias does not function like other staffing organization regarding profit margins. The financial success of our organization requires that we remain engaged in our cost structure and look for ways to reduce overall operational costs.

  • Continually look for ways to reduce costs to Relias and operate department within budget.
  • Search for ways to add value to our partner hospitals through our team and strengthen relationship.
  • The Market Director will assist the data analyst in weekly uploads of Logix RAI/CNR reports into the Relias portal. The Market Director will follow-up with individual providers who are not completing tasks. The Market Director will work with risk management and IT to get charts unlocked and ready for provider to finish documentation.
  • The Market Director will work with When to Work reports for payroll, and preparation of calculations which are requested by the CFO.


To become successful as an organization, we will strive toward excellence in each interaction, decision, and responsibility. 1) Set Clear expectations 2) Provide the resources to do the job 3) Hold one another accountable = Excellence. Success of our company is a measure that we should use to escalate our performance to a level of excellence. To become successful, we will strive toward excellence in each interaction, decision, and duty.

  • Ensure that each communication is professional, branded, and concise.
  • Must attend Relias/Facility functions asked by corporate office when not working clinically or on vacation.
  • Maintain a professional appearance at all Relias and Medical center sanctioned activities.
  • Other job-related duties as assigned.


  • Assosiates or Bachlors Degree in a health related field preferred.
  • 2-3 years experience in a physician practice setting or hospital setting preferred.
  • Must be located in the Central Mississippi area and be able to work on site.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Ability to work under time constraints when data is needed expeditiously.
  • Strong knowledge of Microsoft Office and excel and medical terminology.
  • Team-Oriented worker with strong interpersonal communication skills.

Working Location:


Job Type:



Monday – Friday


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Thank you for your interest in this position. We will contact you within 30 days about the status of your application.

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Relias Healthcare is a multistate healthcare solutions company with over 300+ providers and over 400,000+ annual visits. Providers are our priority, hospitals are our partners, and patients are our purpose.