Season 3 Episode 5: Relias on Mission: Connection, Purpose, and the Unexpected Gift of Malawi

. (00:02)
Reliably Well brings you thoughtful conversations from those who are shaping the future of healthcare, focusing not just on the technical side of the industry, but on the human element, the stories, the struggles, and triumphs of individuals who are driving change. Join us for candid discussions that highlight both the challenges and rewards of working in a field where humanity and healthcare intersect.

And Dr. Wickham, ⁓ I would love to hear from you and share kind of your story of the intent and kind of mission behind this whole idea of Reliance on Mission, your vision from the beginning and and what you have kind of been able to see come to life with Reliance on Mission. So international missions here, international medicine is really the reason why I started I went to medical school. I always hear about it before and then ⁓ wanted to be able to take that internationally. ⁓

And then had some opportunities to do some trips through residency medical school. ⁓ and then ⁓ 2023, Luke ⁓ shared kind of a vision of Relias. And it’s just all of seems like many times kind of through my journey, the past’s been super clear. And this is one of those I never really expected to stay with Relias or Cumbe, Mississippi, really. ⁓ but then this opportunity to share, ⁓ do igmissions, ⁓ so to take my passion and join it with Relias has been really cool. ⁓

The opportunity to see the world differently when you do medicine outside the US, I think you can experience the world a lot differently and see how much different medicine is, but also how people are the same. And then opportunity to do with others is that’s been really fun. That’s incredible. ⁓ I know Dr. Wickham has spent a lot of time over the last couple of years looking to see reliance on mission take quite literal flight.

and to happen. So I would love to hear from your perspective. what it what would it meant to for you to see this vision come to life ⁓ and to have the trip take place and what it was like to be in Malawi with this team. It was just incredible. I don’t think I’ve ever seen something like from such a big project from the beginning to the end and to be a part of it. ⁓ was just really fun, really exciting. ⁓ didn’t turn out exact or it didn’t turn out at all like we expected it to, ⁓ but it was better for the

So it’s yeah, it was really great. That’s awesome. What do you hope that people that are listening to this, either in person or online or after we submit this reporting, what do you hope that they learn about Relias Commission from what they hear today? I mean, I think the most important thing for the Relias team thing that I really came away with is that Relias cares for you. ⁓ we see the vision and the four pillars here.

I mean, I wrote them down like clinicians are a priority, hospitals are our partners, patients are a purpose, people are a passion. And, you know, when you read on the website, you think, that’s just what they say. But I really feel like through this, we learned that Relias actually cares about each of us and they want good for us. And they want to empower us to be able to provide great care. And they want to help make us be better doctors and better people. And ⁓ just they really care, which is it was great.

I don’t think there are many places like that. That’s awesome. I remember you sharing with us and I thought it was really it was impactful for me and I have kept it with me, this idea of after Thanksgiving and talking to your family, that many of your family members were like, there’s not a whole lot of places like that in the world anymore when it comes to whether it’s a healthcare system or the corporate world, but to see that ⁓ we as an organization really do care about our people. And that’s always stuck with me. That’s the hope.

which relies on mission, but really every shift that we are a part of, each of us in this room and on the call, we do deeply care. so I love that that was a huge takeaway. ⁓ as we talk about kind of ⁓ the lived experience in the Lowy, I would love to kind of give y’all ⁓ just a chance to tell us what stood out to you personally from the trip. Was there a moment or an experience that seems to really stay with me?

several months later. For for me it was the we called it family time. It was whenever we would after meals because we were together all the time. We ate every meal together. We our schedule was the same. There’s no you don’t like getting a car and go, you know, for a break. You’re not up doing laundry. Like we were together constantly. And so after meals, especially after dinner, we would sit around and talk. You know, we would sit around and ask each other questions and get

Backstories and which what brought you here. And it was interesting to me how vulnerable everybody became because we’re all different. And even though we work for the same organization, haven’t spent just a ton of time together. ⁓ but we started having the time and it ended up after every meal we would get together and talk. I mean, there’s no there’s also like there’s not a TV, there’s no electricity, your phone’s not working.

Yeah, a lot of force just togetherness. But was so but we started to look forward to that. And then when we let Tracy was on, we still we literally would turn out the live stem for two months when Tracy was off. And still did the same thing. And we had this opportunity where everybody got really and to me that was the that was the main what I brought home from the trip was that time of getting to know people and everybody else’s story. And that these are amazing people, but also everybody that you meet has the same backstory that we all got to learn about each other.

So we can take that home experience that with our family with other people we work with or people we can recreate that outside of Malawi, ⁓ not quite to that degree because you don’t have the forged togetherness. But that was the I had no idea that that was gonna happen. It’s totally unexpected to have that experience, but ⁓ it was very meaningful to have that song with each other. I think it’s all all the same. ⁓ we all kind of lived and shared.

kind of experience and ⁓ it just brought us together ⁓ in a way that we none of us really thought would happen. And I think it started like the moment we were on the airplane ⁓ on that 48 hour flight, ⁓ where we really just started talking and bonded immediately. And I didn’t I didn’t expect that to happen at all, especially that quickly because you think you need to know somebody for months and years before you

really share things with them. And ⁓ it took us a day. We kept it going. Like we’ve had calls all together where we will sit around and talk about stuff at dinner last night. Like same thing where people bring different questions or different, you know, just random things that will we kind of kept it going even after getting back. So it was really interesting. Yeah, for me, this was the first time I would say in ROISIS

10 years that I’ve not had to be at a Relias event and be the point person. So Dr. Whitcomb led this. He was the leader of the trip. It was really fun. ⁓ and he he prepared us so well. And so there was a lot that happened before the trip. So that that’s one of the takeaways that I had is just getting away and kind of putting on different hats. And we all kind of put on different hats while we were there.

is really really beneficial because when we’re doing Relias like everybody in here’s doing, it’s 247 365 thing. And we just get in this flow of whatever I roll with, whether they’re doctors, whether I’m doing this. And so we all kind of shuffled a little bit ⁓ by going. And for me it was really, really great to not have to have the answers. And so I told them in the clock round I’m like, anything I say, there’s nothing to do as Relias CEO. I’m just a colleague.

And so don’t tell Marley, you know. And so I was able to just kind of I don’t know, it reminds me of the closest that ⁓ I have felt of being during college. And there’s like, you know, many other cares in the world at the time, like there’s nobody got to be. ⁓ meals are provided and so you sit around like solve all the world’s problems. And so that that was the real big takeaway for me. And then also the fact that what we wanted out of the trip.

I would say nothing of those, I put it in kind of three buckets and we may talk about that a little later. None of those things were accomplished, but something better in every one of those three buckets kind of came from it. So it’s just a that’s why I said the trip was just kind of surprising that everybody did assume that Luke was a doctor, so we made him a doctor. He’s an orthopedist, but we invented an elaborate backstory. Yeah, I was like because I mean, what am I gonna do if they call I’m not on call anyway? ⁓ one cannot say that I am so that anybody anything.

Don’t have to know any better. Exactly. So you you kind of all alluded to it. I’m curious from a medical perspective, ⁓ what stood out to you about working with the local providers and the the emergency medicine team there? ⁓ differences, similarities, things that the type of start with Ethiopian Airlines has a great ⁓ first aid kit. Yes. And yeah, tell us about Dr. Patel pretty much

resuscitated someone on the flight. ⁓ and so they’re they have much you know we have great great care. They do and I also learned that the American Airlines don’t carry it which I have no idea. Okay so from the very beginning you were you were on call and helping people. So get to Malawi, what does that look like from a medical perspective? What did you learn about the local providers and just maybe even the state of medicine in Malawi.

First I learned that we are really, really blessed. Like we have for everything that we complain about, for everything that we don’t have whenever we’re at work, we are incredibly, incredibly blessed. Like we were trying to teach them ACLS about two hours to get a glucose, which we get instantaneously for in basic clinical. Like we get glucose instantaneously in our hospital, two hours. Like first is all gone by then. It doesn’t really help you in a code situation, but

⁓ they do so much with so little. And so that was kind of a a I guess I was humbled by that to see how much they’re able to accomplish with very resources. I think for me it was that we have so much at our, you know, we just have so much over our feet whenever we’re working here in the United States. no matter really where you are, ⁓ we have a lot more resources than they do, period.

But even with the little bit of resources that they have there, it seems like they focus more on prevention, care, things like that, whereas we are more reactive. So we ⁓ put a lot of our resources into the consequences of all the decisions that we make due to our overconsumption and excess of what we have.

here in the United States and all the diseases that come about from that. And ⁓ it just made me kind of miss the fact that we don’t really focus on preventing just even things like immunizations, you know, that they immunize their kids to prevent them from getting things. Like a lot of the kids there don’t have tetanus, that’s still a disease process is there. And ⁓ we

fight battles on whether we should immunize our kids. Yeah, ⁓ life is just so different there. ⁓ it’s really hard to comprehend ⁓ what it takes for the providers even to get to work as compared to us, the modelings. But then when they get there, ⁓ sometimes hard to relate because you know I can’t imagine well when our CT scanner goes down, it’s a terrible day. And they have two or three in the entire country or we need an MRI, which is

And if then get an MRI the next day. They have one MRI in the entire country. Like it’s hard to imagine how they can need to do medicine. But they do what they can do and they care for people. And ⁓ the patients understand the resources here to bring. And ⁓ like expectations are well, you’re gonna help me the best you can, and that’s what you can do. Y’all did get to do a good bit of ⁓ education while you were there and ⁓ got to kind of

Have some one-on-one time with the local providers. Was there anything that you learned additionally from then that you took home with you for your own ⁓ practice of medicine ⁓ here in the States? I know the burnout is universal. Like it was so funny to see how different our worlds are, how different the way we practice. ⁓ but whenever you heard them talk about the things that they struggle with as far as burnout and the emotional exhaustion and how they felt like their resources were limited and they are severely limited, but

similar struggles and similar language and feeling like feeling inadequate in the way that you’re performed, feeling like your your, you know, hands are tied in in various ways. It was really interesting to see that we had that shared experience, even though our practices are so vastly different. I think just practicing with intention, no matter where you are and what resources you have, ⁓ you try and form a connection with your patient. ⁓ and in the end, the most important thing, ⁓ regardless of whether

you know, you’re frustrated because they are not doing something that you think they should be doing. ⁓ that there was a lot of commonalities there. And so I took that with me. And I think you we we were preparing a completely different level of training, this re re reality there or was even needed there. ⁓ so ⁓ one of our our first day of training was going to be teaching kind of an

the pseudo-ACLS type type class. And then you get in and realize, okay, they don’t have a lot of electricity consistent. They don’t have access to a ventilator. As Dr. Ray mentioned, they don’t have ⁓ you know, pointy pointy care glucose. And so what we were preparing to train, ⁓ or then I say we I was gonna say in the background, ⁓ what they were preparing to train ⁓ really was not applicable. but at the same time,

their ER doctor and they go do a C section in the middle of their shift. So it’s not like a that their skill set’s not there. It’s just it’s a different world. It really is a different world there. And so we we place a lot of value on doing this resuscitation for a patient that comes in and what’s that, what’s the true outcome going to be? Like what is what’s the statistics look like in the end? Probably not much different than ours, but we probably put a lot of resources and a lot of time on doing that. And then

in their world it’s you know well that’s probably your time and they don’t have EMS if you can get them to the hospital anyways. ⁓ and so they they focus their skills more on like what they can control. ⁓ and so whether that is we’re gonna go deliver this baby or you know they’ve they they really kind of focus in on what they can control, which is just very different than us. As I’ve ⁓ as I’ve come back ⁓

kind of from the time that we spent together, but also from the way that they do it. Every morning then have a chapel time, devotion time, where the nurses, the doctors, I think it’s like everybody, the cleaning people, the grounds people, everybody shows up and spend time together first thing in morning. And ⁓ just like building making your entire team feel like they’re a part of it. ⁓ I’ve tried to make sure and do that on on my shifts too. And especially if we do something hard together, I want to be brief. I don’t want to

Do it together as a group. We’ll just be real and vulnerable, even in the midst of the busy day. I think that’s kind of been the biggest change that there is going to be. Yeah. That that really segues beautifully into, you know, we’re talking about the kind of individual personal reflection that they’ve had, but also this kind of team dynamic. I would love to hear from your perspective, the team dynamic of the four of you, but also maybe what you brought back to your team’s citie virtual.

think similar to what you said, trying to feel like always because that’s how I was trained in residency, always try make that a priority. but try to do it even more so now. And then just really making an effort to see everybody’s humanity because I think they do a beautiful job in Malawi like trying to see the humanity in other people, if it’s in the providers or if it’s in the patients, ⁓ to kind of meet people where they are, we tend to ⁓ I think see

See problems in medicine, like we see hypertension, or we see diabetes, or we see a broken leg, or we see a respiratory failure, or whatever it is. And they really see the, I feel like the patients. Like they see them as humans and see them as a whole, as opposed to a set of problems. And that sounds very minor, but I do think that it makes a big difference, number one, in your ability to help them, because you’re able to really help them as a whole and maybe an add some dots that otherwise wouldn’t be.

And I feel like it also helps us in our humanity, like it helps us to have a more meaningful encounter with people where we can see them as this is a human person with a human experience as opposed to this is a series of problems that I need to try to fix. I think they for me, I think trying to form a connection with each patient that I encounter, and I try to be more mindful about that now than I have ever been. That’s been my biggest takeaway. And I think that also comes from us.

kind sharing with each other and sort of the the connection that we formed with each other, the team, ⁓ but also watching how they practice because they don’t have a lot of resources, but what they can do is be present with each encounter that they have and try to be try to try really try to ⁓ implement that into my practice. Coming back, I do think it was really interesting. There was a little bit of culture shock and we had to

almost rally a little bit as a team. You know, those first few days when we all got back was like going them going back to shift, going back to work. And like it’s what you know, any time you’ve been gone for a significant significant amount of time. But I think that’s one of the one one of the times that I saw where you really did kind of lean on each other more than I thought because we were just kind of all processing stuff as we came back. But for me, I was able to take away we are all four very different individuals that

didn’t know each other really all that that well and were able to go to the other side of the world, strip away all the forwardiness or even the the medical centerness of what we’re doing and realize that we are th these are three great individuals that I was able to develop a really close relationship with that I wouldn’t have been able to in in this environment and was able to see

what kind of what makes up every individual spade all this time to sit and talk. And so me coming back, I guarantee any of the clinicians, the six hundred plus clinicians that we work with, even the difficult ones that may come to mind, I I I have the feeling if we pull these people out of the environment and we all got in a room and stripped down some of the stuff, you would be able to find real people that are good people, that are

just ⁓ you’re able to see people from a different light. And I think speaking for them, they also see Relias in a different light. And so for me, it’s there’s a little more of again, I don’t have a clinical advocate application is the folks that we have working here are really genuinely ⁓ great people that having the opportunity to get to know ⁓ we would probably come back with I mean I probably not the same like every group would have a different

different ⁓ relationship or different experience. But when I’m talking to that difficult clinician, I’m like, it’s because we’re in this environment that we’re in. It’s not because that they’re like a good person or you know really hates reliance. It’s because of what we do. Yeah. So I think one of the things that it’s clear to see from the conversation and just hearing their story is that powerful piece of connection and the humanity that’s behind all of us when we get to strip away the titles and the

Credentials and we do really important, great work, but at the end of the day, we’re human. and so this was a really powerful kind of first step in the Liesol Mission. I’d love to kind of ask ⁓ all of you this, but specifically Luke and Dr. Whitcomb, ⁓ where do you see your Liesol mission moving forward? We’ve had this great experience, this great trip. So what does it look like to continue to offer these experiences for our people?

We talked about making it sound terrible so nobody else would want to know if we get all that. ⁓ I do think it’s important for everybody to know it’s kind of what exactly what we did, ⁓ and and what the whole the the point of the trip was. So ⁓ going, I think ⁓ when I’m looking at what our our goal was, I I put it in three buckets. One was I wanted our clinicians to come back and be like, I’ve rediscovered why I went to medical school and I’m just

regain this passion for medicine. ⁓ the second I wanted us to bring all this expertise that we have. We got these incredible clinicians. And even though they’re going to downplay some of the what they did, I still sit back and I’m just just sitting there listening to them talk. ⁓ just it was, you know, I was in awe of how much knowledge they have. But ⁓ we thought we were going to go and

training these people into being able to open up their own emergency department, which that was one of their goals is to help us open up a true emergency department. ⁓ and so you’ve heard from some of our just kind of ⁓ mis not not misunderstandings, but just they’re they’re they’re work practicing in a completely different world than what we came from. I don’t think that us training left them with these incredible, you know, knowledge bases that they’re changing their care. So that was the second bucket. And the third, I thought it would

Yeah, one of my goals was to be able to see our clinicians treating patients in another setting without the the the charting and without the the the pressures of flow and things like that. And we were able to have a community clinic where we saw I think we’re 400 patients or so in in a few hours. ⁓ but they only have very limited resources of how you treat them. So we’re really just getting bio signs and of course basically a quick triage. So

All that to say, the takeaway is that first bucket, our clinicians did not come back with this amazing, I cannot, I’m so glad I became a doctor. But as you heard today, came across with like, I’m so blessed for the work, you know, being able to do it in the environment that I do it and have the resources that I do, and being able to just reframe the practice when they step back in ⁓ based off of just the

experience that we have, the connection that we had. So I consider that first bucket a success. It’s very different. It was more the camaraderie, the resetting, like I said, the reorienting. That was the success. The second piece in the training, ⁓ while we were not able to go in and just completely prep them, I feel like it gave us a very good framework that if we do go back, we know what to offer. So we cannot offer them for us to be able to make them a trauma center. It’s not feasible, we don’t have a CT scanner, we don’t have this

But we could go in and say, with the resources you do have, we can train you on this, this, and this, and almost we prescribe it versus just a universal kind of we’re gonna come in and teach you everything. So I think we got understanding out of that second bucket. And then that third bucket, ⁓ which is seeing patients in the community, ⁓ we we were able to do that in a very kind of chaotic environment.

And I think all of us were sitting here. This we said if we come back, we would offer for us everybody because we understand flow so well, because we work in that environment all the time. ⁓ we could probably see 800 patients in this in this span of hours. ⁓ and so in my you know, in my mind going forward, in some form or fashion, we each one of those buckets was a success. And what we ended up doing was we did we did go, we did do some training in the emergency department.

We did go and do a community clinic and be able to see their people. I even got to spend some time with their administrators and ⁓ there’s a lot of prepare prep like ⁓ I would say almost training that we could give them on revenue cycle and how to lead team meetings and things that we do as second nature that is just not normal there. And so all that to say from my perspective, I don’t think we left there immediately saying this is like

we have to go back to Malawi. Like that is that that this is the the reliance on mission partnership. And for everybody that to know, this was our vision trip. It wasn’t we we weren’t sold on this. But there’d a lot of great things. The people are incredible. They’ve got great infrastructure. ⁓ they’ve they’ve got a lot of the the tools that we could use to be able to serve them. And so I do think that from from my perspective and I’m not speaking for this team, for us to to go back

it is a yes, we could go back. And I feel like we could provide benefit. ⁓ but it would the trip would look very different. And I think that we would reframe those three buckets. And so the first bucket, instead of it being that we go and redevelop a passion for medicine, I think it’s almost doing a a a composite of what we did, which is like a retreat for the clinicians that get ⁓ giving them this idea of what we call family time to be able to break away from their world.

have that component to be on the other side of the world and do that. Secondly, the middle is we offer very specific trainings that we know could benefit them. And then we don’t offer to help in areas that we’re not going to be able to have a sustainable impact. ⁓ and so we offer it they want it, we go and allow our teams to train. And then thirdly, I do think in that community clinic, we could offer for them for us to run that for them for a day and allow them

and enjoy not having to be in charge. And I think we could run that really well. So if I were looking ahead, I think yes, it could be something you could get back to do, ⁓ depending on the right group. ⁓ and it’s got a lot of potential. Every trip I’ve ever been on has been life-giving. ⁓ maybe not in the same ways, but it’s it’s changed the way I see the world every single time. And I want to share that with others. So the opportunity that Reliance is giving to maybe help bring more relations and bring other stack.

That’s why I wanna I wanna share that with Alex because it’s been so meaningful. That’s what I hope we’ll let us continue to do. I think we need at least one more trip just to get check and make sure it’s still there. Yeah. At least a flight there. And yeah, I think that even though Liz we talked about that first bucket where she, you know, was hopeful at the beginning that we would all have a renewed ⁓ faith in medicine itself.

or improve our longevity. I don’t think that it’s a total failure because ⁓ just the work that we did on ourselves and the insight that we gained, perspective that we gained, I think in itself is ⁓ going to make it easier for us to work and improve our longevity in our career. it just makes it easier to go to work now. Yeah. That’s awesome. Do you have that same experience? Yeah, I think it it helps so much to

Concept of wellness and burnout, not in the way that you come back and go, God, I can’t wait to go see white pain patients. And it was so calm to go and take care of it. I’m so glad we’re a doctor. This is the best thing ever, because you’re still faced with the same things that you left, the same, the same difficulties that you have, whether it’s with administration at the hospital or the same, you know, patients that can be difficult or families or whatever. You still deal with those things.

But you have a built-in support system, I think. And that’s what I came back with was that I can call PRT after a shift and go, I think invent, or hey, this happened with a patient today, talk me down, or whatever. And and we’ve all done that together to go, hey, how do you handle this? How do you deal with this? And so it definitely addressed burnout because you had this sense of not feeling so alone. Because I do think at medicine, it’s very easy. We’re we’re siloed, like you are from the time you decide to become a doctor or a provider.

you are basically pitted against each other, right? You’re competing for residency, you’re competing for medical school, you’re competing for the fellowship or whatever it is. And then when you get, you’re you’re pitted against each other. It’s all about metrics. So you’re all trying to to be the average and everybody’s trying to be above average. And the laws of math prevent that. Half of all doctors are going to be below average for any of the marker. Like you know, so it just doesn’t make sense in the way that our system works.

And that can be very isolating. I think it’s really difficult to be vulnerable whenever you’re in competition. And it’s really difficult to be vulnerable whenever you feel alone. And so this concept of going and and being around people to go, like here’s somebody who I admire and look up to in so many ways. And again, she struggles with the same thing that I do, or she thinks the same thing. And Daniel is so smart and he’s so good with patients and he’s just so like kind and never lose as a school.

And I admire that and I could look at things and then to hear him talk about how it gets frustrated. I’m like, wow, that’s like you you deal with the same things. And so just being able to address burnout in a way that allows you to be vulnerable with each other and to just not feel alone was so much more meaningful than me coming back and going, so glad I became doctor. The point is the same. I feel better. I enjoy my life more. ⁓ I’m more at ease and

I enjoy more work more, but for a completely different reason, I thought. I ⁓ I wish that we could continue to to hear stories and ⁓ just have this time to connect because I think ultimately that’s what ⁓ this was about for for each of you ⁓ before the trip, during the trip, and even ultimately after the trip is that there’s this strong sense of connection ⁓ with yourself and with each other.

⁓ and so as we wrap up, I’d love to just give you the opportunity. Any final thoughts, anything ⁓ that you didn’t get to say that we want to make sure is known about your experience with Reliance On Mission. I think the two things that I have is is one, you’ve was the really the the instigator of making this actually come to fruition because we had a lot of ideas and we had kind of bantered with ideas for a couple of years and then given

Libba the challenge, she put feet to it and made it happen. ⁓ so she’s just as much a part of this as any of us. And and so ⁓ really thank you for that. And then obviously Dr. John Z ⁓ would have been on the trip, but we didn’t think that both of us are good to be on the other side of the world in case something, you know, happened. And this was just as much his vision. ⁓ and we wanted to go on mission when it was a couple of us and we you know, that would have been

I think we did have to tap humanity over time. So you know, it’s just that the this is just an expansion of that. And and if it wasn’t for having, you know, a a a partner that says, Hey, yeah, I have just as much of a passion of this as you, we wouldn’t have been able to do it. And ⁓ nine permissions, I think it’s it’s there’s there’s room for there’s room for everybody. Yeah. and so it I think my challenge is if if there is a true interest

I don’t know what it’s going to look like in 2026. ⁓ we still gotta have some conversations with ⁓ after Bible college and who knows, but if there are interests, we can then kind of curate what we send back to them based on the group that we have. ⁓ but I think we we kind of said it’s probably six, six is probably an ideal size group, six to seven at most. ⁓ and so we have Marina for two more.

Applications. Yeah. Anything else? I think to look for ways to do this at home to try to connect with people that we were talking about, whether it’s patients or each other. ⁓ and you don’t have to go to the other side of the world to help people like there are people all around us who need help all the time. I think it’s more difficult here because when you’re here, like that’s the responsibility of being a mom and being a doctor and being like all of these responsibilities that you have, whereas there we have that stuff. Like we were talking last night, it’s like we were not, you know.

encumbered by business work or electricity or shower if you want regular meals. I mean there were so many things we didn’t have to do. We didn’t have to go to the bathroom because you had or we were running around looking for running water. Yeah showers outside. Yes and and trying to yes wash your hair in a spigot while some guy’s walking around with a gun. Anyway ⁓ but

looking for ways to make that happen. It can’t we can’t reproduce what we had, but we can look for ways to see that on a micro scale and really just look for ways to connect, I think, with each other. Yeah, we’ve got about a minute left. Any questions? Best meal while you were there? Best meal while you were there. ⁓ Fresh mangoes for stuff. They did have fresh they did have amazing fresh like fresh fruits and vegetables. Yeah.

Loop has a great meal story. Yeah, they had some sort of tea that was sugar water. yeah. It was not tea. It was sugar and flavor. It’s like the stuff you put on top of snow gold. Yeah. But it was like just a drink. It was more just a gold. We did. ⁓ they they were very generous and took us to Lake Malawi. There was a picture of the ocean. That’s Lake Malawi. ⁓

And it was very, very generous of them. It was Alice our first hour and three minutes. Yeah. It was. ⁓ it was really great of them to do it. So we that’s a it’s probably three miles away, but it took four hours to get there. Yeah. Yeah. But it’s I’m gonna make it 40 miles away. It took us three hours. Yeah. Yeah. And ⁓ they were very generous to like take us there and like that was a big expense for them to do that and they would not allow us to like help with anything, it was very nice.

so we got two days there to breathe for a second, take a shower. There’s air conditioning. Yeah. Well, thank you all so much for your time. ⁓ truly, not just on this trip, but the work, the incredible work that you do each and every day to ⁓ serve our people and ultimately to connect with one another. we hope that this is the first of many conversations on how we’re gonna make our last omission.

a continuation of who we are. So thank y’all so much for being here. We appreciate y’all.

Thank you for joining us on Reliably Well, where we explore the intersection of healthcare and humanity. We hope these conversations inspire you to see the people behind the policies, the passion behind the practice, and the purpose that drives innovation in healthcare. If you enjoyed this episode, be sure to subscribe, rate, and review our podcast. Your support helps us to continue sharing these important stories.

For more insights and updates about what we’re up to at Relias, visit us at reliashealthcare dot com and follow us on your favorite podcasting platform. And if you have any stories that help to demonstrate the humanity in healthcare, please let us know at ReliablyWell at ReliasHealthcare dot com. We look forward to hearing from you and telling your story. Until next time, stay well, stay inspired, and keep bringing humanity to healthcare.